Dive & Relax - Terms & Conditions

We aim to provide the best possible service to our guests at all times and we will do everything we can (within reason) to ensure that you have a great time diving with us, however please read the information below, just to be sure that you know our policies in advance.

Booking
  • We are normally open every day from October 14 - May 14, except Jan 1st.
  • Online Price only available to bookings confirmed with a deposit before you arrive on Koh Lanta.
  • We give priority to our walk-in guests for trips less than 5 days in advance.
  • Last minute Walk-In bookings for the next day can be made in person up to 5pm at our office in Lanta Castaway Beach Resort, subject to available spaces.
Payment
  • We do not have a credit card machine, so all payments here on Koh Lanta are Cash Only (Thai Baht)..
  • We do not accept PayPal for any local payments here on Koh Lanta.
  • Online Booking payments by PayPal (any major bank or credit card) are accepted before you arrive on Koh Lanta and at least 5 days in advance of a dive trip or PADI course.
Check-In for your Dive or Snorkel Trip
  • You must check-in with us for all dive or snorkel trips before 5pm, the day before your trip.
  • Check-in is at our office in Lanta Castaway Beach Resort (south end of Long Beach).
  • It is your responsibility to arrive on Koh Lanta in plenty of time to check-in with us before 5pm.
  • Failure to check-in with us by 5pm is treated as a Last Minute Cancellation (no deposit refund).
Fitness To Dive
  • All students must read and complete the Diver Medical Statement
  • If you answer 'yes' to any of the medical quesitons then you must see a doctor before starting diving.
  • We must retain a copy of the medical certificate for our records.
Minimum Age
  • The minimum age for passengers or snorkelers on our boats is 8 years old.
  • All persons under the age of 16 must be supervised by a parent or gaurdian at all times.
Mu Koh Lanta & Mu Koh Phi Phi Marine National Parks
  • Marine Park Fees apply to all trips within the Mu Koh Lanta and Mu Koh Phi Phi Marine National Parks.
  • Mu Koh Lanta Marine National Park includes Koh Haa, Koh Rok, Hin Daeng & Hin Muang.
  • Mu Koh Phi Phi Marine National Park includes Koh Bida and Koh Phi Phi.
  • Marine National Park Snorkeling Fee: Adult 400 B, Child: 200 B
  • Marine National Park Diving Fee: Adult 600 B, Child: 400 B
Weather & Unforseen Events
  • If we cancel a trip due to poor weather, you will receive a full refund for that day.
Boat Use
  • Whenever possible we plan to conduct dive and snorkel trips on our own speed boats.
  • Your booking does not however guarantee the use of any particular boat.
  • Our boats may not be available due to unforseen problems, e.g. mechanical problem, staff illness, etc.
  • We may charter space on an alternative dive operator's boat which is planning a trip to the same or similar location.
  • When chartering space on another boat, we will always use our dive equipment and dive staff.
  • There is no extra charge for trips using space chartered on another dive operator's boat.
  • During Low Season we do not operate our speed boats. We will always charter space on an alternative dive operator's boat during Low Season.
PADI Materials
  • Standard PADI Course Prices include Digital Lite Pack materials (view online or download using the PADI Library App).
Price Guarantee
  • We reserve the right to change our prices without prior notice.
  • For all booking made before a price change, you will always pay the lower price.
Resort Booking/Cancellation Policy
  • Each individual resort has different conditions and cancellation policies.
  • All resort information pages provide a link to the resort's own website.
  • Please read the individual resort Terms & Conditions before making a booking through us.
  • Resort cancellation / refund is determined by the individual resort policy.
  • We may charge a 5% fee to cover our PayPal costs for any cancellation or refund.
Dive/Snorkel Trip Cancellation
  • Online bookings for dive or snorkel trips may be cancelled/refunded up to 3 days in advance.
  • Cancellation less than 3 days in advance may be refunded if we are able to sell your spaces to other people.
  • You must check in with us before 5pm the day before your trip.
  • We may charge a 5% fee to cover our PayPal costs for any cancellation or refund.
Boat Charter Cancellation
  • Full speed boat charter must be paid in full at the time of booking.
  • Full speed boat charter cancelled more than 30 days in advance will receive a 50% refund.
  • Cancellation less than 30 days in advance cannot be refunded.
Airport Transfer Cancellation
  • Airport transfers cancelled at least 48 hours in advance will receive a full refund.
  • Airport transfers cancelled less than 48 hours in advance cannot be refunded.
  • We may charge a 5% fee to cover our PayPal costs for any cancellation or refund.
Insurance

Private medical costs in Thailand can be very expensive, especially for scuba diving related incidents. We strongly recommend that you obtain comprehensive holiday travel insurance prior to the start of your trip to cover any costs incurred due to any injury or illness during your holiday.

Acceptance

By making a booking with us in advance and paying us a deposit to confirm the booking, you agree to accept the above Terms & Conditions in full.

DIVE & RELAX - PADI 5 STAR DIVE RESORT #36148