Dive & Relax - Frequenty Asked Questions

As it says, below are the answers to the most Frequently Asked Questions.

What time do your trips depart and return to Koh Lanta?

High Season trips to Koh Haa, Koh Bida, Koh Phi Phi, Hin Bida, Kledkaeo Wreck and Hin Klai depart at 09:00, usually returning around 13:45 - 14:00. Trips to further away sites such as Koh Rok, Hin Daeng & Hin Muang, or Shark Point & Anemone Reef depart at 08:00, again with a return normally around 13:45 - 14:00.

Where do your boats depart from?

Our boats normally depart from Long Beach each morning during High Season, returning again to Long Beach in the afternoon.

Can I do 3 dives a day or night dives?

We only do 2 dives per day as there is no space on our speed boats for extra tanks or a compressor. We do not do night dives as travelling fast in the dark at sea is very dangerous.

How big are your diving group sizes?

For teaching, our maximum group size is 3 students with an instructor. For certified divers, we try to match up divers of similar abilities/experience with our typical group size being just 2 or 3 divers with each dive master (maximum group size is 4 certified divers per group).

How many divers do you take on your boats?

We normally take a maxium of 10 diving guests on each of our Speed Boat during High Season, plus our diving staff and boat crew in addition to this.

What can I expect to see in the water?

You can find some photos of our local marine life here hopefully giving you an idea of what to expect while you are diving or snorkeling with us.

Can I make an online or internet booking for tomorrow?

Online bookings can be made before you arrive on Koh Lanta and confirmed with a deposit via PayPal. For bookings less than 5 days in advance, we give priority to Walk-In bookings. This means that we are unable to hold any space on our boats for internet bookings less than 5 days in advance. If you are already on Koh Lanta or if you are arriving on Koh Lanta in the next few days then please come to see us in our office at Lanta Castaway Beach Resort between 9am and 5pm to check our schedule and availability.

Do you provide snorkel guides?

We usually provide snorkel guides on all trips, however sometimes this may not be possible. If it is not possible to provide a snorkle guide then we will always inform you of this before you make any booking with us.

I'm not sure if a speed boat is for me?

Speed boats, by their nature are smaller boats which allows them to travel faster. Each of our speed boats is 11m (35 feet) long with lots of space for everyone to sit comfortably, however if you like to walk around a boat or to top up your tan on the sun deck then a speed boat is not for you and we recommend to book with one of the other dive operators on Koh Lanta using a larger, slower dive boat.

Do I need to be able to swim to book a trip or diving course?

Technically you don't need to be a good swimmer to go snorkeling or try diving with PADI Discover Scuba Diving, however from a safety perspective, common sense dictates that you should be able to take care of yourself while in the water and for this reason, we do not accept non swimmers on our boats.

Do you do pick ups in the south or east of Koh Lanta?

We are a small dive operator with limited resources which means that we can only offer free transport for beaches/areas in the central/north west coast of Koh Lanta, including Kaw Kwang Beach, Klong Dao Beach, Long Beach (Phra Ae), Klong Khong and Klong Nin Beach areas. Please be aware that most pick-up locations are on the main road next to your resort. For resorts further south than this, or located on the east side of Koh Lanta, we ask that you arrange your own transport to and from our office on the day of your trip.

Do I need Dive Accident Insurance?

Even though we are sure that you will have a great time diving here on Koh Lanta, we do strongly recommend that your holiday insurance also covers scuba diving as in the very unlikely event that something does happen, private medical treatment can be quite expensive here in Thailand.

What is included in your prices?

Our dive and snorkel prices include dive guide, equipment rental, lunch and soft drinks on the boat and free resort transfers for all resorts in north and central Koh Lanta (west coast).

What is a PADI Digital Lite Pack?

To help protect our environment, PADI course prices include a digital version of your PADI materials.

We will provide a Google Android tablet with the PADI videos and a digital copy of the PADI manual pre-loaded so that the self-study can be completed at your resort or guest house. You must return this tablet to us before the end of your PADI course.

We will also register a Digital Certification Pack for you with PADI when you start the PADI course with us. This means that on completion of the PADI course you will be able to download the PADI Open Water Diver course manual to your own tablet/computer to reference any time after the PADI course using the PADI Library App which can be found in your tablet's App Store.

The PADI materials can be downloaded as many times as you wish, to as many devices as you wish. Alternatively, if you have a PC, laptop or Mac Book then you can also view the materials online, via the PADI website, and you will have lifetime access to these materials.

Do you offer vegetarian food?

We serve delicious Thai food on our boats with vegetarian options every day. If you have a specific food allergy then please let us know in advance and we will make sure that this is not on our boats. If you are really fussy then please bring your own food.

What is the National Marine Park Fee?

For all trips within the Mu Koh Lanta National Marine Park and Mu Koh Phi Phi National Marine Park, including the islands of Koh Haa, Koh Rok, Hin Daeng & Hin Muang, Koh Bida and Koh Phi Phi, there is a Marine Park Entry fee of 400 B Baht per adult and 200 B Baht per child under the age of 14. All divers must also pay an extra 200 B Baht diving fee in addition to the entry fee. This fee is used to set mooring buoys around the park so that boats do not damage the corals by using their own anchors, to patrol the park against illegal fishing, etc.

Why do I need to check in with you the day before diving or snorkeling?

All diving equipment and supplies are transported from our equipment store to our boat pier in Saladan at 6.30am each morning, and loaded to our boats around 7.00am (6.00am on Sunday, Tuesday and Friday due to the early departure time for long distance dive sites). All equipment is packed the evening before a dive trip and during high season when we are busy, this process can take quite some time. For this reason we need to know all equipment sizes by 5pm in order to prepare the packing lists and start the packing. We also need to arrange staff, logistics, food and many other things which means that we are unable to accept any check-in with us after 5pm.

Can I book online and then decide my dive dates once I am on Koh Lanta?

We have limited spaces on our boats, so just like booking a flight or resort, we need to know your dive or snorkel dates at the time of booking.

Can I have a discount?

We are happy to discount 10% for all online bookings confirmed with a deposit at least 5 days in advance as this helps us to plan our boat trips, logistics and staff needs in advance. As you may appreciate, a professional, well run dive operation has higher costs than other, less professional or less well run dive operators, and as with anything in life, you get what you pay for. This means that if you don't want us to reduce the quality then please don't ask us to reduce the price.

Can I make a booking over the phone?

All bookings are confirmed on receipt of a deposit, however if you are already on Koh Lanta and you give us a call then we're happy to hold space for you for 30 minutes to give you a chance to get to our office to complete the paperwork and confirm your booking with a deposit.

Can I pay by credit card?

We do not have a credit card machine so all payments here on Koh Lanta are cash only (Thai Baht). There are several banks and many ATMs on Koh Lanta, including several close to our offices on Long Beach.

We tried to call you in the evening but nobody answered the phone?

As a small dive operator, unfortunately we do not have the resources to operate a 24 hour service so please contact us during the day to make a booking for the following day.

Can I bring my children on the boat?

For the comfort and enjoyment of our guests and staff, we do not allow anyone under the age of 8 years old on our boats except on private charters. All persons under the age of 16 must be supervised by their parents at all times unless they are taking a PADI scuba diving course with us in which case our instructors will provide the supervision along with the parents.

Can you take larger sized people on your speed boats?

This is a tricky one as our boats are built for speed which means that they are more compact than the traditional, larger and slower dive boats. This means that our boats may not be suitable for people who are quite a bit larger than average (height or width). If in doubt, please let us know your height and weight before booking.

DIVE & RELAX - PADI 5 STAR DIVE RESORT #36148